Account Manager

SF Recruitment are working with a business based in Droitwich (WR9) who are looking for an Account Manager to join the team
£35,000 + Bonus
Hybrid working
Ideally a background working with insurance companies would be an advantage but not essential

Key Accountabilities:
- Contributes to the achievement of the overall business plan for the company including the growth goals and monthly KPIs

Client
- Acts as account manager for assigned clients, delivering strategic objectives within the relationship and ensuring that engagement is positive and delivers benefits to both organisations
- Responsible and accountable for overseeing service delivery and new initiatives to meet and exceed budgeted revenue sales, minimising leakage, for assigned clients
- Seeks new ways to add value to client relationships to maintain our 100% client retention rate
- Coordinates and executes team training to ensure client specific ways of working are adhered to.

Supplier
- Responsible for the management and governance of assigned suppliers from the supply chain
- Negotiate and periodically review contracts, terms and prices with suppliers
- Provide supplier training and best practices to employees
- Develop and maintain assigned supplier relationships, ensuring quality standards and reducing costs
- Provides handover to the operations team once agreement has been reached with new suppliers regarding contract (if appropriate), specific SLAs and process

General
- Acts as an escalation point for the service, dealing assigned client or supplier issues unable to be resolved by Operations
- Analyses data and performance to identify and resolve issues
- Stays up to date with and shares business intelligence gathered from sources including marketing campaigns, industry analysis, competitive analysis and supplier feedback
- Supports management and peers as and when required with reports/MI/presentations
- Proactively generates qualified new supplier and/or client opportunities / meetings (face-toface/phone/video/presentations/invitations to tender) which have the objective to drive profitable sales, with support where required
- Attends and supports new client prospect meetings, exhibitions, supplier and/or networking events (internally and externally) as and when required and in some cases present
- Monitors monthly performance and completes a monthly report