Job details
Back to Search

Customer Service Manager

Ref code: LLC99099979
£17.50 - 20.00 per hour
Tamworth, Staffordshire, England
Temporary / Interim
Office Based

SF Recruitment are working with a business based in Tamworth who are looking for an interim Customer Services Manager
£17.50-20 per hour

Customer Services Manager duties:
- Client Relationship Management:
- Serve as the primary point of contact for assigned clients, fostering strong relationships based on trust and excellent service.
- Understand client's needs, objectives and challenges to proactively provide tailored solutions.
- Identify opportunities to upsell or cross-sell services and solutions to existing clients, contributing to revenue growth.
- Develop strategies to improve client retention rates as well as conversion of sales quotes to orders.

- Team Leadership and Continuous Development:
- Empower, lead, and manage a team of sales and customer service representatives, providing guidance, training, and mentorship.
- Set performance goals, expectations, responsibilities, conduct performance evaluations, and foster a collaborative positive team culture.
- Co-ordinate team efforts to deliver consistent and high-quality service to all clients.
- Motivate the team and foster a competitive result driven environment that contributes to overall business growth.

- Sales Strategy and planning:
- Develop and execute strategic account plans for key clients, maximising sales, and growth opportunities.
- Monitor account performance, track key metrics, and identify areas for improvement.
- Develop and execute sales strategies to achieve revenue targets and company objectives.
- Set sales goals and targets for the team and create action plans to ensure their achievement.

- Sales Process Optimisation and visibility:
- Responsible for streamlining and optimising the sales process to enhance efficiency, effectiveness, and customer experience, Including input from KAM.
- Collaborate with KAM and Production Manager to align sales strategies with promotional efforts and product launches/focuses.
- Identify bottlenecks and challenges in the sales cycle and implement solutions to overcome this.
- Ensure visibility of orders and updates to the wider team.

- Issue Resolution and Escalation:
- Address and resolve client inquiries, issues, and concerns promptly and effectively.
- Liaise with appropriate internal teams regarding complex issues to ensure timely resolution and clear communication to clients.

Apply for this role

You need to set a password and enter the following details to create an account to apply for this job.
If you already have an account, please log in before applying.
Lyen Cherrington
Back to Search