Customer Service Coordinator

Customer Service Coordinator required in Chesterfield
£25,000-£30,000
Full time, Permanent, working Mon-Fri, 8am-4pm

Are you confident speaking with fleet managers, workshop engineers, and vehicle technicians? Do you enjoy getting stuck into the detail, working in a fast-paced, reactive environment where no two days are the same?

SF Recruitment are on the lookout for a Customer Service Executive to join a growing business in Chesterfield. This is a hands-on, workshop-based role, perfect for someone who thrives in a mechanical environment and wants to take ownership of customer relationships from start to finish.

What You'll Be Doing:

• Inbound support: Answering calls and emails from garages and fleet businesses needing help with faulty vehicle parts (mostly HGVs, trucks, buses).
• Diagnosing issues: You'll ask the right questions - vehicle make, reg, fault symptoms, previous repairs - and provide a ballpark repair quote or guidance.
• Coordinating repairs: Book in units for testing and repair, liaise with test engineers for fault reports, and update customers on outcomes.
• Outbound follow-ups: Proactively contact existing clients
• Workshop handling: Receive deliveries from drivers, sign in parts, etch unit codes, and shelve them correctly - keeping the process smooth for the engineers.
• Admin: Prepare invoices, send test reports, and follow up on payments to arrange dispatch.

You'll Need:

• Strong, confident phone manner - you're not afraid to chase info or explain technical issues once trained
• Comfortable in a hands-on workshop environment - you'll be dealing with engineers, delivery drivers and paperwork.
• Great attention to detail - keeping customer records, job progress, and part numbers clear and accurate.
• Previous experience working with parts, repairs, or in a mechanical/vehicle-based environment is a huge plus.
• Flexible and proactive approach - this is a reactive business and things move fast!

Working Hours & Flexibility:

• Monday to Friday, 8:00am-4:00pm (1-hour lunch).

Salary & Contract:

• Between £25,000-£30,000 depending on experience.
• Immediate start preferred, however can wait a standard 4 week notice as well

Interested? If you're ready to roll up your sleeves, get stuck into customer service and operations, and thrive in a real workshop environment, we'd love to hear from you. Apply today for immediate consideration.