Business Support Officer

SF Recruitment are recruiting for an exciting Customer Service Advisor opportunity, for our clients based in Birmingham City Centre.

Customer Service Advisor 
12 Month FTC
£25,000 per annum + excellent benefits
Hybrid Working

Roles & Responsibilities:
Manage incoming queries from various channels.
Gain product knowledge.
Update managers and team on progress.
Investigate and resolve issues quickly.
Develop and implement processes.
Engage with clients and suppliers to support growth.
Communicate via phone, email, and other digital platforms.
Assist with compliance and rebate calculations.
Complete routine tasks.
Monitor sourcing activities.
Request, validate, and authorise manual adjustments.
Onboard new suppliers while ensuring quality.
Process invoices with clients and their systems.
Prioritise invoices to speed up payments.
Build relationships and improve processes.

Requirements:
Experience using CRM systems.
Previous experience in an administrative/customer support role.
Results focused
Ability to communicate with both clients & suppliers.

If you are in the market for a new opportunity and interested in this role, please apply.