Account Manager

SF Recruitment are working alongside one of their established clients to recruit a Strategic Account Manager on a permanent basis. This is a really exciting opportunity to join a forward thinking organisation with a lovely, supportive team.

Salary: £40-£45k
Working pattern: hybrid

Responsibilities will include:
- Provide a professional, knowledgeable point of entry into the organisation for stakeholders.
- Be commercially aware, credible, and build relationships at C-Suite level within the private and public sector.
- Use your experience of West Midlands key sectors to add depth / insight to C-Suite dialogues.
- Work collaboratively with public sector stakeholders including Local Authority and Department of Business & Trade teams to support the managed accounts.
- Develop and deliver an intelligence-led account management plan.
- Ensure timely follow up and resolution of actions raised from client engagements.
- Use the CRM (customer relationship management) systems efficiently and effectively to ensure regular and effective evaluation of activity for all accounts managed, including sharing insights gathered with LA lead & Sector Specialist Teams.
- Record all engagement, interactions, meetings, phone calls and emails using the CRM.
- Work with colleagues across the organisation to ensure a joined-up approach to SRM firms, for example referring to Sector Specialist/ BDM when projects of expansion or job retention projects have been identified.
- Engage with key industry associations and trade bodies when relevant.
- To work pro-actively and collaboratively with the Head of SRM and SRM colleagues to deliver a professional and strategically valuable service to the organisation and the West Midlands region.
- Promote the benefits of the SRM offer to businesses within the West Midlands.
- Where required, represent the organisation professionally at events and actively work to always raise the profile of the organisation and the region.
- To undertake any other reasonable activities, as requested, relating to the delivery of the organisation SRM service.