Job details
Back to Search
£30k - 40k per year
Bromsgrove, Worcestershire, England
Permanent
2nd Line Support Engineer - IT Security Focus - Onsite
Ref code: SZI99111621
Technology,
Office Based
2nd Line Support Engineer – IT Security Focus - Onsite
The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and with a view to gradually move into an IT Security/CyberSec focused position within the company.
Key Duties/Responsibilities
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
- Technical support at a basic network level: WAN and LAN connectivity, routers, firewalls, and IT security
- Remote access solution implementation and support: VPN, Remote Desktop Services.
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Key Technical Background
- Office 365
- Azure Active Directory
- Microsoft Intune
- Microsoft Teams
- Windows Server(s), 2019, 2016, 2012, 2008
- Active Directory
- Google Workspace Administration
- Google Workspace Apps (very similar to Microsoft suite)
- User Creation / management
- AD Permissions management
- Group Policy
- Understanding of network concepts
- Antivirus and vulnerability monitoring
- System Patching
Desirable Background
- CompTIA Security+ or similar IT Security certifications
- Keen interest in cyber security and understanding of key concepts and protocols.
- Understanding and exposure of the Cyber Essentials, ISO27001, and NIST frameworks.
- Previous experience within a SOC environment.
- Experience within IT Security, inc. patching, vulnerability
- Experience with SIEM or Service Desk toolsets.
Essential Requirement for the role
- Access to your vehicle for limited travel needs
- Ability/willingness to gain SC clearance
Apply for this role
Thank you. We have received your application and shall be in touch shortly.
Other Similar Jobs
IT Systems Engineer
Hybrid Working
Financial Services
AWS Partner Account Manager
Fully Remote
Systems Governance Manager
Hybrid Working
Public sector and charity
Head of Data & Analytics
Fully Remote
Public sector and charity
Product Manager - Mobile Devices
Hybrid Working
Business & Professional Services
Front End Engineer
Hybrid Working
Lead Solution Architect
Fully Remote
Public sector and charity
Interim IT & Business Change Project Manager - 3 month contract
Hybrid Working
Public sector and charity
Interim Embedded Firmware Engineer
Office Based
HVDC Simulation Model Engineer
Hybrid Working
Business & Professional Services